Friday, April 08, 2005

I'm having so much fun...

I am having so much fun reading the comments to the blog post below - I'm going to wait to write the next one until tomorrow!

The next post I'm writing will focus on E-Mail and the various ways people use it to create "conversations" within an organization. Should bring some interesting reactions...

An example of great customer service from yesterday:

Yesterday, the same cab driver in N. VA took us to 3 different places. When he finally dropped us off at the airport - he actually took the time to thank us for our business and expressed his appreciation with a gift from his native country (some packaged cookies). This is probably customary outside of the US, - but when was the last time a cab driver in New York or Washington, DC offered you cookies as a token of his appreciation? (YEAH RIGHT...)


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